FAQs

Orders and delivery

Do you have a physical store to view the items?

Please see our Stockists page, linked in the footer, for a list of partners.

How do I know if my order is placed successfully?

Your order number will appear after payment is made, and a confirmation email will be sent to you.

When will my order arrive?

Once your order is placed and payment is received, we pack and send out your items within 2 to 3 working days. Backorders have a waiting period of 2 to 3 weeks.

Do you ship internationally?

Yes. International delivery prices vary with the parcel's volumetric weight. Please write to us if you do not see the country you would like to ship to.

Will you be restocking an item?

All items listed are either in stock or available for backorder. Seasonal or special collections might not be restocked.

How do I change or cancel a recent order?

An order cannot be changed once it has been submitted. Please write to us and we will advise what can be done.

Custom and bulk orders

Can I order custom tableware for my restaurant or café?

Yes. We can change the glaze (from our existing range), make a new form (this needs a new mould), add your logo by laser engraving or ceramic underglaze transfer on white ceramic wares, and design packaging and printed cards. See our Custom & Bulk Orders page.

What is the minimum order?

Existing designs start from 20 pieces, at wholesale rates. Custom glazes or new forms start from 100 pieces.

How long does a custom order take?

About 6 to 8 weeks in total: roughly 2 weeks for the concept, 2 to 3 weeks for production, and 2 to 3 weeks for delivery by sea.

Can I see a sample before I order?

Yes. Write to us to request a sample viewing. Existing samples in the same form but different colours can be shared. Mock-ups for customised items come with a fee.

Can you put my logo on the plates?

Yes. We do laser engraving, and ceramic underglaze transfer on white ceramic wares. Send us your logo file and we will advise which suits your design.

Can I reorder later? Can the design be exclusive to my venue?

Yes. Reorders follow the same timeline without the concept stage. For larger quantities, we can also keep the design exclusive to you, so it is not sold to other venues.

Are your pieces safe for commercial dishwashers?

Yes. Thinner items, or items with uneven corners, can chip more easily because commercial dishwashers produce more vibration. We will point out any risk of breakage during our consultation.

How is delivery charged for bulk orders?

In Singapore, delivery is charged separately for each trip. When stock comes from overseas, sea and air shipping are priced differently.

Do you take a deposit for custom orders?

Yes. Every customisation is different, so there is no single answer. We are happy to talk it through and agree on what you need and what we offer.

Where can I see your work in venues?

Our clients page shows the restaurants, cafés and gifting projects we have supplied.